Digital securityessential basics for tourism professionals

Digital security: the essentials for tourism professionals

With today’s technological and digital advances, cybersecurity is an increasingly important issue for everyone. Whether it’s an attack on your system, an attack on your customers’ tools, or even an attack from a customer via your public wifi, it’s important to be aware of this issue and to question the digital security of your establishment.

As in many sectors, tourism professionals are increasingly relying on the many digital tools at their disposal to manage and facilitate their business and ensure their online visibility: website, reservation platform, management platform, social networks or, more simply, e-mail addresses. All these tools can expose you to cybersecurity risks.

The consequences of a cyber-attack are numerous: loss of data, financial losses, legal proceedings and loss of credibility and trust with customers.

Faced with these threats, it’s important to think about the digital security of your business, to raise awareness among yourself and your teams, to learn simple steps to take, and to know the right people to contact in the event of an incident, to guarantee the peace of mind and continuity of your business.

In the event of a cyber-attack, it is strongly recommended to lodge a complaint with the gendarmerie within 72 hours, and it is compulsory to declare the incident to the CNIL and inform your customers. Finally, it’s important to ask your insurance company about cyber insurance coverage.

What contacts and tools can help you?

Campus Cyber Nouvelle Aquitaine

The aim of this association is “to make Nouvelle-Aquitaine a territory of digital confidence by strengthening the resilience of the region’s public and private organizations”.

The tools available: a cyber incident response center; personalized follow-up with diagnosis and support; online resources.

In the event of an incident – toll-free number for the Nouvelle-Aquitaine cyber campus: 0805 2929 40 or https://www.campuscyber-na.fr/signaler-incident

Cyber malveillance.gouv.fr

“Its mission is to assist individuals, companies, associations, local authorities and government agencies who are victims of cyber-maliciousness, to raise awareness of cyber risks, and to inform them about digital threats and how to protect themselves.

The tools available: 17Cyber online assistance 24/7; contacts with service providers who have earned the ExpertCyber label and are qualified to support you; a free SensCyber awareness-raising program.

In the event of an incident: https://17cyber.gouv.fr/

ANSSI

“The French National Agency for Information Systems Security (ANSSI) is the national authority on cybersecurity. Its mission is to understand, prevent and respond to cyber risk.”

Tools available: awareness-raising content; a regulatory watch; resources, best practice guides; training courses such as SecNumacadémie (free)…